Contact

Cancellation Policy

We try to work as long as conditions are not dangerous. If you are unsure, please call us to confirm.

• Cancellation and rescheduling of an appointment, by the client, requires 48 hours notice to waive the rescheduling fee of 50% of the original appointment fee.

• In the event of inclimate weather, a family emergency or any other uncontrollable circumstance, the groomer has the discretion to waive the fee within the 48 hour period.

• We reserve the right to cancel or reschedule a groom if we feel the need to do so. Every effort will be made to reschedule at a time convenient for both the client and the groomer.

No-Shows

It is considered a "no-show" when the client is not available at the scheduled appointment time and does not contact the groomer to cancel or reschedule.

• We reserve the right to charge the FULL grooming fee due to the loss of revenue caused by a "no-show". Please make every effort to call and cancel or reschedule when possible to avoid such situations.

• We reserve the right to refuse service to any pet or client for any reason